Refund and Return Policy

Last updated: 09/08/2026

We want you to be happy with your Clip glasses. If you are not, here is how it works.

30-day change of mind

You have 30 days from the day your order arrives to request a return for any reason. To be eligible, the item should be in its original condition, with all accessories and packaging included.

We cover return shipping

If you are returning an order, we will provide a prepaid return label or reimburse reasonable return shipping. You do not pay to send a change-of-mind return back to us.

How to start a return

Email support@clipcams.com with your order number and the reason for the return. We will reply with return instructions and a label. Please do not send items back before contacting us.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank, it can take a few more days to appear.

Faulty, damaged or incorrect items

If your glasses arrive faulty, damaged or not as described, contact us at support@clipcams.com and we will make it right with a replacement or refund, including any shipping costs. This is in addition to your rights under consumer law.

Warranty

Clip glasses are covered by a 12-month warranty against manufacturing defects. The warranty does not cover accidental damage, misuse, or normal wear. Note that the glasses are IP65 rated for rain and sweat only, and water damage from submerging them (for example swimming) is not covered.

Your consumer rights

Nothing in this policy limits any rights you have under applicable consumer law, including the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under those laws.